TECH SUPPORT
VIRTUAL SERVICE
ON-SITE SERVICE
BRILLIANTCARE
Matt Walin
“I am totally committed to Brilliant AV delivering the best possible service and support experience available. We will push every boundary and use every technology available to serve our clients.”
Trusted by Thousands of Clients
Tech Support
The world today requires technology which requires tech support. Don’t let your family suffer from bad WiFi, buffering Netflix, or an ineffective Security System. Brilliant AV can help.
7am to 7pm, 7 Days
Our first response to any issue is to provide our basic technical support response. Trained technical staff based in the United States will answer your questions and give you advice on how to self-resolve common technology issues.
(949) 799-2911
Telephone
(949) 799-2911
Text
support@brilliantav.com
Virtual Service
Should you need additional help resolving technical issues a technician can engage in a Virtual Service Call. With your help and smartphone, our tech can see exactly what the problem is and provide remote support.
Virtual Service connects you to a skilled technician with digital collaboration tools allowing them to remotely diagnose and resolve your technology issues.
ONE
Request
Let us know about your technology issue. We are here 7 days per week from 7:00 am until 7:00 pm (Pacific Time).
TWO
Get Ready
Download our collaboration software on a mobile device that has all of your Smart Home Apps installed.
THREE
Resolve
Our technician connects with you to diagnose resolve your issue. Most virtual service calls last about 30-45 minutes.
Virtual Service Call
30 Minutes- Paid via credit card on file at the end of the engagement
- Requires a client representative is on-site and available for the duration of the call. The virtual nature means that the technician will need to interact with a person at the site.
- Requires an iOS or Android Smartphone.
Additional Time
15 Minutes- Extra time is rounded to the nearest quarter-hour.
- All the technician time spent working on your issue will be billed.
- If the issue is not resolved virtually, an on-site service visit may be required. All elapsed time will be transferred to the on-site visit, and the virtual call will not be billed.
On-Site Service
At times, you need a skilled set of hands to resolve an issue or replace a defective device. Our technicians are available to help. We have taken all of the necessary precautions to be safe and effective in your home environment.
Traditional On-Site Service is required when a technology issue requires a trained and skilled technician.
WiFi, Internet, & Networks
WiFi is the backbone of modern technology systems. It has become an essential utility on par with electricity, gas, and water. Furthermore, Internet Service Providers fall woefully short of delivering on the promise of a great home Internet experience. Brilliant AV has extensive experience with networking and WiFi.
Security & Camera Systems
Keeping your family safe is one of the most important reasons to utilize technology. Cameras, alarm systems, and automatic lighting all contribute to increased safety and security. But, when they need attention, you need responsive attention. Brilliant AV understands the importance of security.
Audio Video & Music
Home Entertainment Systems are now basically computers. Streaming content is king and that goes for both audio and video programming. Your home entertainment equipment needs updates, reboots, and diagnosis when new firmware causes issues. Brilliant AV knows how to make these systems enjoyable for you again.
Smart Home Technology
A Smarthome system is all about convenience and lifestyle enhancement. These systems should make life a bit easier and certainly more fun. No one has fun when smart home technology suddenly gets dumb. Brilliant AV has can put the smart back in your smart home and keep it working.
BrilliantCare™
Home Entertainment Systems are now basically computers. Streaming content is king and that goes for both audio and video programming. Your home entertainment equipment needs updates, reboots, and diagnosis when new firmware causes issues. Brilliant AV knows how to make these systems enjoyable for you again.™
Less Waiting
Tech Support
Virtual Service
On-Site Service
Supervision
Discounts
INCLUSIVE
Total Service Experience- NEXT-DAY Guarantee
- UNLIMITED Tech Support
- UNLIMITED Virtual Service
- UNLIMITED On-Site Services
- $0 Virtual Service Fee
- $0/hr On-Site Labor
- Certified Brilliant™ Network Supervision
- Certified Brilliant™ Smarthome Supervision
ENHANCED
Responsive Reliability- NEXT-DAY Guarantee
- UNLIMITED Tech Support
- UNLIMITED Virtual Service
- (4) On-Site Services
- $0 Virtual Service Fee
- $125/hr On-Site Labor
- Certified Brilliant™ Network Supervision
- Certified Brilliant™ Smarthome Supervision
ESSENTIAL
Value Oriented Support- TWO-DAY Guarantee
- UNLIMITED Tech Support
- (2) Virtual Services
- (1) On-Site Service
- $65 Virtual Service Fee
- $140/hr On-Site Labor
- Certified Brilliant™ Network Supervision
- Certified Brilliant™ Smarthome Supervision
PAY AS YOU GO
As-Needed- As available
- Business Hours Tech Support
- Virtual Service Visits
- On-Site Service Visit
- $65+ Virtual Service Fee*
- $165/hr On-Site Labor
- Certified Brilliant™ Network Supervision
- Certified Brilliant™ Smarthome Supervision
Get Help
(949) 799-2911Tech Support Personnel are standing by from 7:00 am to 7:00 pm (PST) every day to take your call. Don’t suffer! Let Brilliant AV’s smart and friendly people help you get back to enjoying your technology.
Don’t forget to ask us about our BrilliantCare™ Plans
