Smart Service

To Solve Technology Issues
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TECH SUPPORT

VIRTUAL SERVICE

ON-SITE SERVICE

BRILLIANTCARE

Matt Walin

“I am totally committed to Brilliant AV delivering the best possible service and support experience available. We will push every boundary and use every technology available to serve our clients.”

Trusted by Thousands of Clients

Great Service!

Great service! Mark helped me reset our Sonos system over the phone. Appreciate their patience with me as we worked together. All is well and we are so pleased!

Dana B.

Very Helpful

Ben figured it out on the phone. Ben was very helpful and we would love to have him back in the future when the need arises.

Fred G.

You guys are awesome!

You guys are awesome!  Brian, Justin, and Ben are the best! Great, great job.

Ken

All your guys are amazing

Giovanni did a great job. All your guys are amazing by the way!… THANK YOU for working with us on making this system so much better, at a fair price.

Karen W.

I Love Brilliant AV

Greetings from Panama. Thank you and your team for once again being such a great service company. I love Brilliant AV…

Scott S.

Tech Support

The world today requires technology which requires tech support.  Don’t let your family suffer from bad WiFi, buffering Netflix, or an ineffective Security System. Brilliant AV can help.

7am to 7pm, 7 Days

Our first response to any issue is to provide our basic technical support response.  Trained technical staff based in the United States will answer your questions and give you advice on how to self-resolve common technology issues.

(949) 799-2911

Telephone

(949) 799-2911

Text

l

support@brilliantav.com

Email

Virtual Service

Should you need additional help resolving technical issues a technician can engage in a Virtual Service Call.  With your help and smartphone, our tech can see exactly what the problem is and provide remote support.

Virtual Service connects you to a skilled technician with digital collaboration tools allowing them to remotely diagnose and resolve your technology issues.

ONE

Request

Let us know about your technology issue.  We are here 7 days per week from 7:00 am until 7:00 pm (Pacific Time).

TWO

Get Ready

Download our collaboration software on a mobile device that has all of your Smart Home Apps installed.

THREE

Resolve

Our technician connects with you to diagnose resolve your issue. Most virtual service calls last about 30-45 minutes.

 

 

On-Site Service

At times, you need a skilled set of hands to resolve an issue or replace a defective device. Our technicians are available to help. We have taken all of the necessary precautions to be safe and effective in your home environment.

Traditional On-Site Service is required when a technology issue requires a trained and skilled technician.   

WiFi, Internet, & Networks

WiFi is the backbone of modern technology systems.  It has become an essential utility on par with electricity, gas, and water. Furthermore, Internet Service Providers fall woefully short of delivering on the promise of a great home Internet experience. Brilliant AV has extensive experience with networking and WiFi.

Security & Camera Systems

Keeping your family safe is one of the most important reasons to utilize technology. Cameras, alarm systems, and automatic lighting all contribute to increased safety and security. But, when they need attention, you need responsive attention. Brilliant AV understands the importance of security. 

Audio Video & Music

Home Entertainment Systems are now basically computers.  Streaming content is king and that goes for both audio and video programming. Your home entertainment equipment needs updates, reboots, and diagnosis when new firmware causes issues.  Brilliant AV knows how to make these systems enjoyable for you again.

Smart Home Technology

A Smarthome system is all about convenience and lifestyle enhancement. These systems should make life a bit easier and certainly more fun. No one has fun when smart home technology suddenly gets dumb. Brilliant AV has can put the smart back in your smart home and keep it working.

BrilliantCare™

Home Entertainment Systems are now basically computers.  Streaming content is king and that goes for both audio and video programming. Your home entertainment equipment needs updates, reboots, and diagnosis when new firmware causes issues.  Brilliant AV knows how to make these systems enjoyable for you again.™

Less Waiting

Tech Support

Virtual Service

On-Site Service

Supervision

Discounts

Get Help

(949) 799-2911

Tech Support Personnel are standing by from 7:00 am to 7:00 pm (PST) every day to take your call. Don’t suffer! Let Brilliant AV’s smart and friendly people help you get back to enjoying your technology.

 

Don’t forget to ask us about our BrilliantCare™ Plans

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