When your digital world stops working…

Don’t Suffer - We Can Help With…
Wi-Fi
Wi-Fi Everywhere
TV's & Remotes
Video and Sound
Smart Home
Adjusted to Your Lifestyle
Security & Cameras
Lighting Controls
Simplicity, Beauty, Convenience
Security & Safety
Enjoy Technology as Easy as 1, 2, 3
REPORT
DIAGNOSE
RESOLVE
BrilliantCARE™
Client Service Plans
Please note, enrollment in one of the plans below is required for all clients prior to obtaining service.
Additional Details
Business Hours are 8:00 am to 5:00 pm Monday-Friday, Excluding Holidays.
Extended Hours are 7:00 am to 6:00 pm, 7 days per week. Excluding Holidays.
Standard Service Rate is $165/hr.
Client Services consist of telephone, text, or email assistance and/or intake and scheduling of services.
Priority Scheduling is ranked by premium plan level. Inclusive is 1st, Enhanced is 2nd, and Essential is 3rd. Non-premium Standard plan is 4th.
Guaranteed Same-Day or Next-Day Service requires a $200 Response Fee in addition to any regular charges normally incurred according to the client’s chosen plan.
SERVICE IS DEFINED AS: THE DIAGNOSIS, REPAIR, OR REPLACEMENT OF BRILLIANT AV INSTALLED SYSTEMS NOT COVERED BY OUR INSTALLATION WARRANTY.
Cellular Internet Back-Up Option
Premium Home Plan Clients who also enjoy our Certified Brilliant Network Solution can elect to upgrade to Cellular Internet Backup. Cellular Internet Backup is an automatic failover system to keep you online even when your neighbors are down. It’s like a backup generator for your Internet connection. The system does require a strong AT&T cell signal to work. All cellular connection fees and 1 gigabyte of data per month is included. Additional data is available at an additional cost of $15/GB with a maximum of 3GB per month. The backup system is automatically engaged when the primary Internet service stops working. You may not even know the Internet went down!
$299 + $50/mo
Your Issues are Responsively Resolved
BrilliantCARETM was designed to make your Digital Life more enjoyable.
Save Time
Priority Scheduling
Virtual Service
Save Money
Service Labor Discounts
No Minimums
Resolve Issues
Recover passwords
Trained Technicians
How to Contact Us for Service
☎ Phone/Text: (949) 799-2911
✉ Email: service@brilliantav.com
Please Note: This Line is incompatible with group texting.