INCLUSIVE

ENHANCED

ESSENTIAL

PAY AS YOU GO

7am-7pm/7 Days

7am-7pm/7 Days

7am-7pm/7 Days

Business Hours ONLY

UNLIMITED

4

1

0

UNLIMITED

UNLIMITED

2

0

1st

2nd

3rd

4th

Best Attempt

Best Attempt

NO

NO

YES

Best Attempt

Best Attempt

NO

100% INCLUSIVE

~20% / $125 per hr.

~15% / $140 per hr.

0% / $165 per hr.

100% INCLUSIVE

1/4 hr after included Visits

1 Hour Minimum

1 Hour Minimum

YES

YES

YES

On-Site Service Call Required

YES

YES with included visits

NO

NO

YES

YES with included visits

NO

NO

YES

YES

NO

NO

$299

$149

$49

N/A

$299

$149

N/A

N/A

RATES VARY - CONTACT BRILLIANT AV FOR QUOTE.

N/A

Each membership is valid for (1) one address only.

N/A

5% Membership Fee Discount for more than 1 Site with Single Client Payment Source  & Transaction

N/A

YES

YES

YES

NO

Memberships are charged in advance, on the 15th of the prior month.  The first month is prorated.  Billable work performed is charged the following month.

COD

12 Months

None

Orange County, CA Only

Trip Charge for outside Orange County.

Urgent On-Site Service Fee

After Business Hours, Weekends and Holidays

$200 Flat Fee

$200

+ Normal Service Charges

$200

+ Normal Service Charges

$200

+ Normal Service Charges

Optional

Optional

Optional

N/A

All previous and new Brilliant AV installed systems. Non-Brilliant AV installed systems must go through an on-boarding process to be inspected, tested and recommendations conducted to bring up to Brilliant AV Certified Status.

N/A

Cancel at any time pending full payment of open balance by contacting our Corporate Office: 949-799-2900  service@brilliantav.com

Brilliant AV, 2950 Grace Lane, Ste. C, Costa Mesa CA 92626

N/A

NO

All equipment, materials & supplies, etc. This is not an extended warranty.  Systems & equipment NOT installed by Brilliant AV such as: Heating & Air Conditioning systems (excluding Brilliant AV installed Smart Thermostats), Smoke Detectors (excluding Brilliant AV installed detectors);  Pool Equipment & Controls, Garage Door & Gate Openers (excluding Brilliant AV installed control interface), Electrical & Lighting Fixtures (excluding Brilliant AV installed Smart Lighting Fixtures & Dimmers).  Surveillance video file retrieval, editing, reviewing, & formatting from Video Camera Recorders, even if requested by law enforcement.  Lightbulb replacement.  Household appliances & Personal Computing Devices, i.e. Fireplaces, Refrigerators, Ovens, Printers, Scanners, Gaming Consoles, Personal Computers, Tablets & Smart Phones, etc. Any work on the following control systems are NOT covered by the terms of any membership level unless otherwise specified during On-boarding, & will be billable at the associated T&M Labor Rate based on the client’s selected membership level: Crestron, Savant, AMX, URC, RTI, Pro Control, or Extron. No service work is available to be performed on Security Alarm Systems NOT installed by Brilliant AV (dba STI Security).

1 Year Warranty from date of invoice on all defective equipment that includes labor to replace and or repair at the discretion of the manufacturer.  After 1 Year Warranty expiration, the labor to diagnose, repair or replace is NOT included, regardless of the Original Equipment Manufacturer’s Warranty period.

30 Days from Invoice Date or Service Order closed date if no Invoice.

Service Labor is for the diagnosis & repair of existing systems.

No warranty is provided on cloud updates pushed from the manufacturer.

No warranty is provided on the labor to diagnose, repair or replace client supplied equipment.