BrilliantCare Plans
Less Waiting
Tech Support
Virtual Service
On-Site Service
Supervision
Discounts
INCLUSIVE
Total Service Experience- NEXT-DAY Guarantee
- UNLIMITED Tech Support
- UNLIMITED Virtual Service
- UNLIMITED On-Site Services
- $0 Virtual Service Fee
- $0/hr On-Site Labor
- Certified Brilliant™ Network Supervision
- Certified Brilliant™ Smarthome Supervision
ENHANCED
Responsive Reliability- NEXT-DAY Guarantee
- UNLIMITED Tech Support
- UNLIMITED Virtual Service
- (4) On-Site Services
- $0 Virtual Service Fee
- $125/hr On-Site Labor
- Certified Brilliant™ Network Supervision
- Certified Brilliant™ Smarthome Supervision
ESSENTIAL
Value Oriented Support- TWO-DAY Guarantee
- UNLIMITED Tech Support
- (2) Virtual Services
- (1) On-Site Service
- $65 Virtual Service Fee
- $140/hr On-Site Labor
- Certified Brilliant™ Network Supervision
- Certified Brilliant™ Smarthome Supervision
PAY AS YOU GO
As-Needed- As available
- Business Hours Tech Support
- Virtual Service Visits
- On-Site Service Visit
- $65+ Virtual Service Fee*
- $165/hr On-Site Labor
- Certified Brilliant™ Network Supervision
- Certified Brilliant™ Smarthome Supervision
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- Brilliant AV requests each property owner or an authorized agent to choose a plan and accept our Terms and Conditions.
- Selection is required for every individual address to be serviced.
- Multiple property discounts are available.
Plan Selection Form
Terms and Conditions
PLAN DETAILS |
INCLUSIVE |
ENHANCED |
ESSENTIAL |
PAY AS YOU GO |
---|---|---|---|---|
Telephone Technical Support |
7am-7pm/7 Days |
7am-7pm/7 Days |
7am-7pm/7 Days |
Business Hours ONLY |
On-Site SERVICE Visits Included Per Year |
UNLIMITED |
4 |
1 |
0 |
Virtual Service Visits Included Per Year |
UNLIMITED |
UNLIMITED |
2 |
0 |
Scheduling Priority |
1st |
2nd |
3rd |
4th |
Same Business Day On-Site Service Commitment |
Best Attempt |
Best Attempt |
NO |
NO |
Next Business Day On-Site Service Commitment |
YES |
Best Attempt |
Best Attempt |
NO |
On-Site SERVICE Labor Discount |
100% INCLUSIVE |
~20% / $125 per hr. |
~15% / $140 per hr. |
0% / $165 per hr. |
On-Site SERVICE Minimum Charge |
100% INCLUSIVE |
1/4 hr after included Visits |
1 Hour Minimum |
1 Hour Minimum |
Brilliant AV Certified Network Security Updates Included |
YES |
YES |
YES |
On-Site Service Call Required |
System Supervision & Proactive Maintenance Included |
YES |
YES with included visits |
NO |
NO |
Existing System Custom Programming Edits Included |
YES |
YES with included visits |
NO |
NO |
Control4 Annual 4Sight License Fee Included ($99 Value) |
YES |
YES |
NO |
NO |
Monthly RESIDENTIAL Membership Rate Per Site |
$299 |
$149 |
$49 |
N/A |
Monthly SMALL BUSINESS Membership Rate Per site |
$299 |
$149 |
N/A |
N/A |
Monthly ENTERPRISE Membership Rate Per site |
RATES VARY - CONTACT BRILLIANT AV FOR QUOTE. |
N/A |
||
Site Quantity Limitation |
Each membership is valid for (1) one address only. |
N/A |
||
Multiple Site Discount |
5% Membership Fee Discount for more than 1 Site with Single Client Payment Source & Transaction |
N/A |
||
Single Monthly Billing Statement & Charge |
YES |
YES |
YES |
NO |
Payment Terms |
Memberships are charged in advance, on the 15th of the prior month. The first month is prorated. Billable work performed is charged the following month. |
COD |
||
|
||||
Contract Commitment Term |
12 Months |
None |
||
Available Service Areas |
Orange County, CA Only |
Trip Charge for outside Orange County. |
||
Urgent On-Site Service Fee After Business Hours, Weekends and Holidays |
$200 Flat Fee |
$200 + Normal Service Charges |
$200 + Normal Service Charges |
$200 + Normal Service Charges |
Membership Startup Kit & Installation |
Optional |
Optional |
Optional |
N/A |
Systems Included with Membership |
All previous and new Brilliant AV installed systems. Non-Brilliant AV installed systems must go through an on-boarding process to be inspected, tested and recommendations conducted to bring up to Brilliant AV Certified Status. |
N/A |
||
Cancellation Policy |
Cancel at any time pending full payment of open balance by contacting our Corporate Office: 949-799-2900 service@brilliantav.com Brilliant AV, 2950 Grace Lane, Ste. C, Costa Mesa CA 92626 |
N/A |
||
3rd Party Service Agreements Included (Alarm Monitoring, Alarm.com, Digital Signage, Ring.com, etc.) |
NO |
|||
NOT INCLUDED in ANY Priority Membership Plan |
All equipment, materials & supplies, etc. This is not an extended warranty. Systems & equipment NOT installed by Brilliant AV such as: Heating & Air Conditioning systems (excluding Brilliant AV installed Smart Thermostats), Smoke Detectors (excluding Brilliant AV installed detectors); Pool Equipment & Controls, Garage Door & Gate Openers (excluding Brilliant AV installed control interface), Electrical & Lighting Fixtures (excluding Brilliant AV installed Smart Lighting Fixtures & Dimmers). Surveillance video file retrieval, editing, reviewing, & formatting from Video Camera Recorders, even if requested by law enforcement. Lightbulb replacement. Household appliances & Personal Computing Devices, i.e. Fireplaces, Refrigerators, Ovens, Printers, Scanners, Gaming Consoles, Personal Computers, Tablets & Smart Phones, etc. Any work on the following control systems are NOT covered by the terms of any membership level unless otherwise specified during On-boarding, & will be billable at the associated T&M Labor Rate based on the client’s selected membership level: Crestron, Savant, AMX, URC, RTI, Pro Control, or Extron. No service work is available to be performed on Security Alarm Systems NOT installed by Brilliant AV (dba STI Security). |
|||
Warranty on Brilliant AV Provided Equipment & Labor |
1 Year Warranty from date of invoice on all defective equipment that includes labor to replace and or repair at the discretion of the manufacturer. After 1 Year Warranty expiration, the labor to diagnose, repair or replace is NOT included, regardless of the Original Equipment Manufacturer’s Warranty period. |
|||
Warranty on Brilliant AV On-Site SERVICE Labor |
30 Days from Invoice Date or Service Order closed date if no Invoice. Service Labor is for the diagnosis & repair of existing systems. |
|||
Warranty Exclusion for Automatic Software Updates |
No warranty is provided on cloud updates pushed from the manufacturer. |
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Warranty Exclusion for Client Supplied Equipment |
No warranty is provided on the labor to diagnose, repair or replace client supplied equipment. |