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Service & Support Membership Plans

At Brilliant AV, your ENJOYMENT and SECURITY is our top priority.  To ensure that you are getting the most out of your technology systems, please choose a Service & Support Plan that best meets your desired experience.  If you have any questions about these plans or any of our service policies, please do not hesitate to call your Brilliant AV Representative.

For those clients that do not wish to sign up for a plan at this time, we do offer an opt-out option at the bottom of this page.

REMOTE SUPPORT
Remote Support Available
Return Call Time
Remote Support Hours
After Hours Remote Support
Direct Support Hotline
ONSITE SERVICE
Service Labor Rates Discount
Service Hours
Trip Charge
On-Site Minimum Time
Min Service Call Charge
Appt. Schedule Commitment
Same Day Appt. Premium (Urgent)
Same Day Appt. Minimum Charge
After Hours Appt. Premium (Urgent)
After Hours Appt. Minimum
PROACTIVE MAINTENANCE
Network Software Perf. Updates
Remote Software Updates
Internet Down Proactive Repsonse
Monthly Account Billing
Remote System Monitoring
System Health Reports
Essential
$27 /mo
Select
REMOTE SUPPORT
Remote Support Available
Return Call Time
90 Minutes
Remote Support Hours
7 Days A Week 7am-7pm, 7 Days
After Hours Remote Support
$35 Per Incident. No guarantee of resolution
Direct Support Hotline
X
ONSITE SERVICE
Service Labor Rates Discount
10% $144 Per Hour
Service Hours
8am-5pm Mon-Fri Open Days*
Trip Charge
FREE
On-Site Minimum Time
3/4 Hour
Min Service Call Charge
$108
Appt. Schedule Commitment
Within 3 Open Days*
Same Day Appt. Premium (Urgent)
$50 + 1 Hr. Min.
Same Day Appt. Minimum Charge
$194
After Hours Appt. Premium (Urgent)
$100 + 1 Hr. Minimum
After Hours Appt. Minimum
$244
PROACTIVE MAINTENANCE
Network Software Perf. Updates
Remote Software Updates
X
Internet Down Proactive Repsonse
X
Monthly Account Billing
X
Remote System Monitoring
X
System Health Reports
X
Priority
$97 /mo
Select
REMOTE SUPPORT
Remote Support Available
Return Call Time
60 Minutes
Remote Support Hours
24x7
After Hours Remote Support
FREE
Direct Support Hotline
X
ONSITE SERVICE
Service Labor Rates Discount
15% $136 Per Hour
Service Hours
8am-5pm Mon-Fri Open Days*
Trip Charge
FREE
On-Site Minimum Time
1/2 Hour
Min Service Call Charge
$68
Appt. Schedule Commitment
Next Open Day*
Same Day Appt. Premium (Urgent)
1 Hr. Minimum
Same Day Appt. Minimum Charge
$136
After Hours Appt. Premium (Urgent)
$50 + 1 Hr. Minimum
After Hours Appt. Minimum
$186
PROACTIVE MAINTENANCE
Network Software Perf. Updates
Remote Software Updates
Internet Down Proactive Repsonse
Monthly Account Billing
Remote System Monitoring
X
System Health Reports
X
Concierge
$197 /mo
Select
REMOTE SUPPORT
Remote Support Available
Return Call Time
30 Minutes
Remote Support Hours
24x7
After Hours Remote Support
FREE
Direct Support Hotline
ONSITE SERVICE
Service Labor Rates Discount
25% $120 Per Hour
Service Hours
8am-5pm Mon-Fri Open Days*
Trip Charge
FREE
On-Site Minimum Time
1/4 Hour
Min Service Call Charge
$30
Appt. Schedule Commitment
Same Day to Next Day
Same Day Appt. Premium (Urgent)
FREE
Same Day Appt. Minimum Charge
$30
After Hours Appt. Premium (Urgent)
FREE
After Hours Appt. Minimum
$30
PROACTIVE MAINTENANCE
Network Software Perf. Updates
Remote Software Updates
Internet Down Proactive Repsonse
Monthly Account Billing
Remote System Monitoring
System Health Reports
Opt Out
0 /mo
Select
REMOTE SUPPORT
Remote Support Available
Return Call Time
Within 1 Open Day*
Remote Support Hours
7 Days A Week 7am-7pm, 7 Days
After Hours Remote Support
$50
Direct Support Hotline
X
ONSITE SERVICE
Service Labor Rates Discount
X $160 Per Hour
Service Hours
8am-5pm Mon-Fri Open Days*
Trip Charge
$25
On-Site Minimum Time
1 Hour
Min Service Call Charge
$185
Appt. Schedule Commitment
Within 7 Open Days*
Same Day Appt. Premium (Urgent)
$100 + 1 Hr. Minimum
Same Day Appt. Minimum Charge
$285
After Hours Appt. Premium (Urgent)
$150
After Hours Appt. Minimum
$335
PROACTIVE MAINTENANCE
Network Software Perf. Updates
X
Remote Software Updates
X
Internet Down Proactive Repsonse
X
Monthly Account Billing
X
Remote System Monitoring
X
System Health Reports
X

OPT-OUT OF SERVICE AND SUPPORT MEMBERSHIP: You are valuable to us! In no way does opting out of membership plans change our desire for your enjoyment and security. However, our resources are limited.  By opting out you are choosing a “pay as you go” relationship with us. We will provide you with excellent service and support but the hours will be limited to 9am to 3pm on days we’re open.  After hours support is not available due to the extra costs involved with providing this added level of service. Our Non-Member on-site service rate is $160 per hour with a 1-hour minimum and a $25 trip charge. Click Here to Opt Out of this program.