Audio Video Service Technician

Costa Mesa, CA 92626

Job Summary

The Service AV Technician is responsible for diagnostic, troubleshooting and resolving issues with residential and light commercial Audio/Video Home Systems. The Service Technician provides remote troubleshooting and technical support to ensure a consistent level of service across the company. When required, will respond to in field service orders to repair and bring systems back to compliance.

Responsibilities and Duties

  • Manage the integrity of the systems by insuring the applications used to create trouble tickets, customer issue logs and asset management are being kept up to date and maintained in a timely manner.
  • Manage all aspects of support including end user training, troubleshooting, and follow through on escalation of issues.
  • Provide education to all levels of the team on equipment.
  • Delegate to other technicians when appropriate.
  • Installs audio, video and control systems for projects, service and support.
  • Trains the client on the installed technology.
  • Troubleshoots and rectifies potential problems on location.
  • Documents all work completed according to company policy and submits on a daily basis.
  • Builds and maintains customer relations in the field to ensure excellent customer service and enhance the company’s image. Adheres to Company Mission.
  • Maintains service vehicles in a clean manner at all times, submits preventative maintenance requests and adheres to Vehicle Use Policy. Keeps vehicle stocked with a sufficient supply of parts and tools.
  • Applies knowledge of products and seeks additional training as appropriate.
  • Assigned tasks relating to job site work are maintained in an organized and clean manner.
  • Provide feedback to facilitate improvements to the installation process.
  • Performs other related duties as assigned.

Qualifications and Skills

  • High School Diploma
  • 2-3 years AV technician experience
  • Control4 certified
  • Experience with home automation systems such as Lutron, URC


  • Competitive Pay
  • 401K and FSA Programs
  • PTO and Paid Holidays
  • Uniforms
  • Company Vehicle (business use only)
  • Company Equipment and Specialty Tools
  • Employee Purchase Programs

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